We’ll come and collect it!

We work with Boxmove, a company that specialises in furniture donations for charities. Please have a read through the points below to ensure that your collection is successful – if you have any questions then please contact the store directly, as Boxmove are unable to answer any customer enquiries.

• Once you have made your booking online, please add pictures (there are full instructions). This makes it easier for our store staff to evaluate your items and accept them for collection. Jobs without pictures are more likely to be rejected.
• Please make sure you choose a date where you are available all day. You will be sent a time slot the night before for your collection – this cannot be changed and you cannot request a certain time beforehand. Pick a day where you will be in all day!
• If you can, please add Gift Aid to your donation. You can add this in the booking process.
• Once your booking is accepted, you will receive a confirmation SMS – please check the date and address is correct. If anything is wrong, please call the store (the phone number will be in the SMS)
• If you cancel a job after your time slot has been sent, we still have to pay a small charge, so please try your best not to do this.
• If you need to cancel or reschedule your job, please do this before 12PM the day before
• Add as much detail as possible to the notes on your job – this helps the drivers when collecting, and also gives the store more information about your donation
• You don’t need to move your items anywhere or help with the lifting! Please make sure there is a full clear path to the item(s) and no obstructions before the drivers arrive
• When your timeslot is sent (between 5pm-9pm the day before), we will also send you a link. On the day, you can use this to track the van, and see the names and pictures of the staff doing the collection
• Boxmove will send at least 2 members of staff, in uniform and with ID badges.

• The collection service is for large items only, please take clothing, books, toys etc directly to one of our shops.
• For soft furnishings or upholstered items, permanent fire safety labels are legally required to show compliance with the British Fire Safety Regulation.We cannot accept items without these labels.
• Electrical items must be in good condition, be working and have a European CE mark.
• Furniture larger than 2 metres or 6 feet cannot be collected due to the Health and Safety of our drivers.
• We are unable to dismantle items, so please make sure everything fits through your access point/doors/stairs before making the booking
• Any beds (with slats) must be dismantled beforehand to be transported
• Mattresses must be perfectly clear with no staining or marks whatsoever – otherwise they will be rejected by the drivers
• If you are unsure whether your item will be suitable, please add lots of pictures when making the booking and detail this in the notes. The store will then make a decision
• Drivers have full discretion to reject items that are unsuitable for collection

You need to be based within Herefordshire to use our service.
We will travel within a 20-mile radius of each of our Home & Living stores (based at Hereford, Ross-on-Wye and Leominster). To find out where your nearest Home & Living store is, click here. If you’re unsure, give us a quick call and we will be able to help you.

We are so grateful that you want to donate to us!
When selecting items for donation, please consider if it’s something you would give to a friend. Is it clean and in brilliant condition? Would you pay for it? These are all of the things we need to consider when looking at your items. The better condition your items are in, the more we can raise for patient care.

• Homewares: china, kitchenware, ornaments, pictures, collectables
• Soft furnishings: small rugs, linen, curtains (must be clean and in good saleable condition)
• Furniture under 2m in width or height
• Good quality, clean clothing and shoes (including vintage items)
• Bags and accessories
• Valuable items
• Books
• Music & Games (CDs, vinyl, DVDs, Blu-rays, video games musical instruments and sheet music)
• Knitted items and blankets
• Toys and games
• Wedding dresses and accessories
• Furniture with fire regulation labels attached
• Working electrical items with a European CE mark
• Stamps (including used stamps) and coins

We really appreciate your kind donations. Unfortunately, there are some items that we are unable to sell. Please check before you donate – we would hate for you to have a wasted journey.

• Skates, skateboards, roller blades and ice skates
• Used candles
• Children’s anoraks/coats with a drawstring hood or drawstring neck (risk of strangulation)
• Cosmetics
• Crash helmets, visors & riding hats
• Fur
• Firearms, hunting knives, kitchen cutting knives
• Pierced jewellery
• Child’s car safety seats
• Gas appliances or oil heaters
• Magnetic toys
• Video tapes
• Old style ‘box’ televisions
• Ivory
• Pornography
• Foot spas
• Food or perishables
• Razors and epilators
• Pushchairs without a 5-point safety harness
• Electric blankets
• Livestock i.e. fish
• Loose cover sofas, armchairs or suits
• Wall units are over 6ft wide
• Flat pack furniture
• Electric beds
• Pianos/organs

Make your donations to St Michael’s Hospice go further

By registering for Gift Aid you’ll help us earn an extra 25% on the value of the items you donate, at no extra cost to you.

That’s an extra £25 on top of every £100 raised. Which would make an enormous difference to helping to fund hospice care.
Sign up in-store or with your collection driver – make your donation and we will do the rest.

Gift Aid is a government scheme which enables charities to reclaim 25p of every £1 donated by tax-paying individuals. The scheme also allows charities to reclaim 25% of the sale price of donated goods sold in charity shops.

For St Michael’s Hospice, this amounts to a whopping £100,000 that could potentially be recovered from the Inland Revenue if all our donors were registered for Gift Aid.

What can I do to help?

When you take your donated goods to any of our charity shops, just ask to register for Gift Aid, provided that you are a tax-payer. Fill in a form on our device in-store or with your collection driver and you will be sent your unique donor number. Each time you bring in a donation, tell us your donor number so that 25% of the selling price can be recovered.

Three times a year, we will write or email you telling you how much Gift Aid has been reclaimed from your donations (this is a legal requirement).

Do I have to be a tax payer?

Yes, you do have to be a UK tax payer and pay an amount of income and/or Capital Gains Tax at least equal to the tax that we reclaim on your donations. You can find out more about Gift Aid on the Inland Revenue website.

I donate goods regularly. Will I have to complete a form every time?

No, you just complete one initial form; just make sure that you provide your donor number every time you donate.

I have noticed that other charities run the scheme already

Yes, the potential extra income that can be raised from this scheme is tremendous. By choosing to donate your unwanted items to St Michael’s Hospice, you can be sure that your donation raises as much money as possible, and at no extra cost to you.